Item doesn't match the listing? You get a reprint or your money back

What the guarantee covers

• Print defects: layer separation, under-extrusion, broken or missing parts.
• Size differs from the listing by more than 10%.
• The color or material isn't the one you chose.
• The item doesn't match the description and photos.
• The item arrived damaged.

How to open a dispute

1. 1

   Open the order

   The "Open a dispute" button appears once the printer has shipped and stays after delivery. You can open one dispute per order.

2. 2

   Describe the problem

   Say what's wrong and add 1 to 5 photos of the item.

3. 3

   Wait for the decision

   Formora reviews the dispute within 48 hours and may contact you or the printer.

Possible outcomes

• Full refund: the money goes back to the card you paid with.
• Partial refund: part of the amount goes back to your card and you keep the item.
• Reprint: the printer prints the order again and ships it to you.
• In the printer's favor, if the item matches the listing: the order closes without a refund.

What the guarantee doesn't cover

• Orders paid outside Formora: the platform can't see deals made directly with a printer.
• Returning an item that has no defects. The public offer describes how that works.